Prepare your HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send your HP All-in-One in for service, remove the print cartridges and pack the HP All-in-One
in the original packing materials to avoid further damage. You can remove the print cartridges
from your HP All-in-One whether it is turned on or not. Retain the power cord and control panel
overlay in case the HP All-in-One needs to be replaced.
This section provides instructions on how to remove print cartridges from a functional
HP All-in-One, remove print cartridges from a non-functional HP All-in-One, remove the control
panel overlay, and pack your HP All-in-One.
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This information does not apply to customers in Japan. For information on
service options in Japan, see
HP Quick Exchange Service (Japan)
.