Device update (Windows)
Use one of the following to retrieve an update for your device:
●
If directed by HP customer support, use your Web browser to download an
update for your HP All-in-One from
www.hp.com/support
. The file will be a self-
extracting executable with the extension .exe. When you double-click the .exe
file, the Device Update Wizard opens on your computer.
●
Use the Software Update utility, provided with the HP Image Zone software, to
automatically search the HP support website for device updates at predetermined
intervals. For more information on the Software Update utility, see the onscreen
HP Image Zone Help.
Note
After the Software Update utility is installed on your computer, it
searches for device updates. If you do not have the latest version of the
Software Update utility at the time of install, a dialog appears on your
computer prompting you to upgrade. Accept the upgrade. Once the
upgrade is finished, restart the Software Update utility to locate updates
for your HP All-in-One.
To use device update
1.
Do one of the following:
–
Double-click the update .exe file you downloaded from
www.hp.com/support
.
–
When prompted, accept the device update found by the Software Update
utility.
The Device Update Wizard opens on your computer.
2.
At the Welcome screen, click Next.
The Select a Device screen appears.
Chapter 16
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HP Officejet 7200 All-in-One series
Troubleshooting
information
3.
Select your HP All-in-One from the list, and then click Next.
The Important Information screen appears.
4.
Make sure your computer and device meet the requirements listed.
5.
If you meet the requirements, click Update.
A progress bar or other such designator appears on the device display.
6.
Do not disconnect, shut down, or otherwise disturb your device while the update
is occurring.
Note
If you disrupt the update, or an error message indicates the update
failed, call HP support for assistance.
After your HP All-in-One restarts, the Update Complete screen appears on your
computer and a test page prints from your device.
7.
Your device is updated. It is now safe to use your HP All-in-One.