Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP All-in-One. If
your HP All-in-One is not set up properly for faxing, you might experience problems
when sending faxes, receiving faxes, or both.
This section contains only setup-related troubleshooting. For additional
fax troubleshooting topics, such as problems with your printouts or slow fax
reception, see the onscreen Troubleshooting Help that came with your
HP Image Zone software.
If you are having faxing problems, you can print a fax test report to check the status of
your HP All-in-One. The test will fail if your HP All-in-One is not set up properly for
faxing. Perform this test after you have completed setting up your HP All-in-One for
HP Officejet 7200 All-in-One series
To test your fax setup
Make sure you have inserted the print cartridges and loaded paper before starting
For more information, see
Replace the print cartridges
Load full-size paper
, then press
This displays the
menu and then selects
Run Fax Test
The HP All-in-One displays the status of the test on the control panel display and
prints a report.
Review the report.
If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause faxing problems.
If the test fails, review the report for information on how to fix any problems
found. For more information, you can also see the next section,
The fax test
to return to the
If you are still experiencing faxing problems, continue with the following sections for
more troubleshooting help.