Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see
Hardware
setup troubleshooting
.
During a normal installation of the HP All-in-One software, the following events occur:
1.
The HP All-in-One software CD-ROM runs automatically
2.
The software installs
3.
Files are copied to your hard drive
4.
You are requested to connect the HP All-in-One to your computer
5.
A green OK and check mark appear on an installation wizard screen
6.
You are requested to restart your computer
7.
The Fax Setup wizard runs
8.
The registration process runs
If any of these things did not occur, there might be a problem with the installation. To
check the installation on a Windows computer, verify the following:
●
Start the HP Director and check to make sure the following icons appear: Scan
Picture, Scan Document, and Send Fax. For information on starting
HP Director, see the onscreen HP Image Zone Help that came with your
software. If the icons do not appear immediately, you might need to wait a few
minutes for the HP All-in-One to connect to your computer. Otherwise, see
Some
of the icons are missing in the HP Director
.
Note
If you performed a minimum installation of the software (as
opposed to a typical installation), the HP Image Zone and Copy are not
installed and will not be available from the HP Director.
●
Open the Printers dialog box and check to see that the HP All-in-One is listed.
●
Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into the CD-ROM drive, nothing happens
Solution
Do the following:
1.
From the Windows Start menu, click Run.
2.
In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click OK.
The minimum system checks screen appears
Solution
Your system does not meet the minimum requirements to install the
software. Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Solution
Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Chapter 16
176
HP Officejet 7200 All-in-One series
Troubleshooting
information
Do the following:
1.
Verify that the control panel overlay is firmly attached, unplug the HP All-in-
One power cord, and then plug it in again.
2.
Verify that the USB and power cords are plugged in.
3.
Click Retry to retry the plug and play setup. If this does not work, continue to
the next step.
4.
Verify that the USB cable is set up properly as follows:
–
Unplug the USB cable and plug it in again.
–
Do not attach the USB cable to a keyboard or non-powered hub.
–
Verify that the USB cable is 3 meters or less in length.
–
If you have several USB devices attached to your computer, you might
want to unplug the other devices during the installation.
5.
Continue with the installation and restart the computer when prompted. Then
open HP Director and check for the essential icons (Scan Picture, Scan
Document, and Send Fax).
6.
If the essential icons do not appear, remove the software and then reinstall it.
For more information, see
Uninstall and reinstall the software
.
I received a message that an unknown error has occurred
Solution
Try to continue with the installation. If that doesn’t work, stop and
then restart the installation, and follow the directions on the screen. If an error
occurs, you might need to uninstall and then reinstall the software.
Caution
Do not simply delete the HP All-in-One program files from your
hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group.
For more information, see
Uninstall and reinstall the software
.
Some of the icons are missing in the HP Director
User Guide
177
Troubleshooting
information
If the essential icons (Scan Picture, Scan Document, and Send Fax) do not
appear, your installation might not be complete.
Solution
If your installation is incomplete, you might need to uninstall and then
reinstall the software. For more information, see
Uninstall and reinstall the software
.
Caution
Do not simply delete the HP All-in-One program files from your
hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group.
The Fax Setup Wizard does not start
Solution
Launch the Fax Setup Wizard as follows:
1.
Start the HP Director. For more information, see the onscreen HP Image
Zone Help that came with your software.
2.
Click the Settings menu, point to Fax Settings and Setup, then click Fax
Setup Wizard.
The registration screen does not appear
Solution
➔ In Windows, you can access the registration screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs (XP),
Hewlett-Packard, HP Officejet 7200 All-in-One series, and then clicking
Sign up now.
The Digital Imaging Monitor does not appear in the system tray
Solution
If the Digital Imaging Monitor does not appear in the system tray,
start the HP Director to check whether or not essential icons are there. For more
information about starting the HP Director, see the onscreen HP Image Zone
Help that came with your software.
For more information about missing essential icons in the HP Director, see
Some
of the icons are missing in the HP Director
.
The system tray normally appears in the lower-right corner of the desktop.